Privacy policy

Last updated: July 3, 2026

Sagar Silks operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer (referred to as the "Data Principal" under Indian law), with a curated shopping experience (the "Services"). Sagar Silks is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 of India. By accessing our Services and providing your information, you give your explicit consent for the collection, use, and disclosure of your information as described here.

1. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: Name, billing/shipping address, phone number, and email address.

  • Financial information: Payment card details, transaction details, and form of payment (processed securely via our payment gateways).

  • Account information: Username, password, preferences, and settings.

  • Transaction information: Items viewed, cart contents, purchases, returns, and exchanges.

  • Device & Usage information: IP address, browser type, network connection, and how you interact with our website.

2. How We Use Your Personal Information

We collect your data solely for specific, clear, and lawful purposes. We use your personal information to:

  • Provide the Services: Fulfill orders, process payments, arrange shipping, manage returns, and maintain your account.

  • Marketing and Advertising: Send promotional communications (only if you have not opted out) and show relevant online advertisements.

  • Security and Fraud Prevention: Authenticate accounts, detect fraudulent or malicious activity, and protect our platform.

  • Legal Compliance: Comply with applicable Indian laws, valid legal requests, and law enforcement inquiries.

3. How We Disclose Personal Information

We do not sell your personal data. We may disclose your information to third parties only for legitimate purposes:

  • With Shopify and Service Providers: Vendors who perform IT management, payment processing, data analytics, and shipping on our behalf.

  • Business Partners: For marketing purposes, in accordance with their privacy notices and applicable laws.

  • Legal Authorities: To comply with legal obligations (e.g., subpoenas or search warrants) or protect our rights.

Relationship with Shopify: Our store is hosted on Shopify. Information you submit is transmitted to and shared with Shopify, which may process data outside of India to provide and improve the Services. To learn more, visit the Shopify Consumer Privacy Policy.

4. Children's Data (Under 18)

In strict compliance with the DPDP Act, 2023, our Services are not intended for children under the age of 18. We do not knowingly collect or process personal data from anyone under 18 without verifiable consent from a parent or lawful guardian. If we learn we have collected such data without lawful consent, we will delete it immediately. Parents may contact our Grievance Officer to request deletion.

5. Security and Data Retention

We implement reasonable security practices to protect your data. However, no digital transmission is entirely secure. Retention Policy: We will retain your personal information only for as long as necessary to fulfill the specific purpose for which it was collected (e.g., processing an order, maintaining your account) or to comply with legal, accounting, or reporting obligations. Once the purpose is served, your data will be securely deleted or anonymized.

6. Your Rights and Choices (Data Principal Rights)

Under the DPDP Act, 2023, you have the following rights regarding your personal data:

  • Right to Access: Request a summary of the personal data we hold about you and the processing activities undertaken.

  • Right to Correction & Erasure: Request that we correct inaccurate data, update incomplete data, or delete your data entirely.

  • Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time. The withdrawal will not affect the legality of processing based on consent before its withdrawal.

  • Right to Nominate: You have the right to nominate another individual who shall, in the event of your death or incapacity, exercise your privacy rights on your behalf.

  • Right to Portability: Request a copy of your data to transfer to a third party, where technically feasible.

To exercise any of these rights, or to opt out of promotional communications, please contact our Grievance Officer.

7. Grievance Redressal

If you have any questions, concerns, or complaints regarding how we handle your personal data, or if you wish to exercise your rights, please contact our designated Grievance Officer. We will acknowledge and resolve your complaint in a timely manner as required by law.

Grievance Officer Details:

  • Name: S. Suman Kumar

  • Email: pratyushsinghi6329@gmail.com

  • Phone: +91 9250118894

  • Address: Sagar Silks, Thatheri baazar, Chowk, Varanasi, Uttar Pradesh 221001, India

If your grievance is not resolved satisfactorily, you have the right to escalate your complaint to the Data Protection Board of India.

8. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or operational practices. The updated version will be posted on our website.

Important Setup Note: The DPDP Act requires that users can access your privacy notice in English as well as any of the 22 languages specified in the 8th Schedule of the Constitution of India (such as Hindi, Bengali, Telugu, etc.). If a significant portion of your customer base in Varanasi prefers Hindi, you should provide a translated toggle for this page on your Shopify storefront.